Ensuring our customers receive an efficient and effective high quality service
B&M Waste services pride ourselves on the quality and reliability of our service. We use our own commitment to excellence in terms of value and protecting the environment, to advise on how you can reduce your own carbon footprint through effective waste management.
As a family run company, our ethos is about working in partnership with you to build a strong relationship, whilst improving your environmental and recycling performance
Our commitment to excellence is further reflected in our long list of accreditations including:
OHSAS 18001 and SAFEContractor for Health & Safety
CIWM and BSIA members to ensure we are at the cutting edge of industry changes in waste and shredding
Key Performance Indicators
We endeavour to provide a top-class service and set ourselves high targets in our key performance indicators:
Number of complaints due to noise, disturbance or other – less than 1 in 5,000 collections
Number of missed collections – less than 1 in 500 not rectified within 24 hours
All areas left in a clean state after collection – any spillage cleaned up immediately or rectified within 24 hours of notice
Supervisor or deputy be available for contact – available within 30 minutes at all times throughout the operational day
Quarterly reports submitted on time – 100% on time or within 12 hours of notice of failure to supply
Programme adjustments requested by customer – 100% initial feedback within 48 hours
Re-use, recycling and recovery targets achieved – 95% (actual targets to be agreed by both parties)
Environmental performance – Zero occurrence of environmental incidents on your premises
Finance – invoices to be provided with correct purchase order and contract details at all times
Continual improvement – Report on minimum annual basis to highlight areas of improvement/cost benefits etc.
We are always looking to improve our offering and know that listening to our customers is key to that. So if you have a comment, query or complaint, please let us know so we can resolve things for you.