At B&M Waste Services, we realise that it is not just about providing a high quality reliable service and improving your company’s environmental performance. It is also important to understand our individual customers’ needs and exceed their expectations. Our Customer Service Charter is our promise to you that assures you receive a top level recycling-led service.
Dedicated To You
Our dedicated Key Account Management Department works to support all of our customers, large or small. To ensure that you have the most appropriate service for your site, we can assist you with the following:
KPIs and other management information tools
Service Level Agreements
Quarterly Environmental Reports
Our Key Account Managers are on hand to ensure you receive the best possible service.
“Our attitude to delivering service excellence is what sets us apart from our competitors. Knowing who your best point of contact is allows us to efficiently resolve any issues as well as providing an on-going support to help you achieve your environmental goals.”
Paul Newton, Corporate Accounts Manager, B&M Waste Services.
Total Waste Mangement – Personal Account Manager
Our unique TWM service includes your own personal account manager who will be on hand 24/7 to respond to any issues as and when they arise. As part of our Total Waste Management package, we make sure that it is our responsibility to make everything run smoothly. To assist with this we have monthly meetings to catch up with clients and set new KPIs.
We apply the waste hierarchy and endeavour to eliminate the need for landfill for general waste streams by using our MRFs, waste to energy facilities, and promoting recycling and reuse on site.