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Customer Service & Quality

At the heart of everything we do at B&M Waste services is our commitment to customer service, and our 60 years in business and long-standing customer relationships are testament to our success.

customer service deskPutting our customers first is our mantra. We don’t see it as a them and us situation, but as a partnership and ongoing relationship that we have with our customers. Customer service is something everyone throughout the business, from drivers, to operatives, to office staff, are proud to be part of.

Don’t just take our word for how well we look after our customers through our customer service. Our customers pay testament to how happy they are with our carbon neutral and reliable service – check out testimonials from here.

Additionally, we’ve been recognised through a recent award for Customer Service for outstanding customer service, as we were presented with the prestigious ‘Customer Focused Business of the Year‘ award.

Our tailored solutions give customers peace of mind that whatever their industry, location, or requirements we can work together to develop a solution. Ongoing our account management team ensure continuous improvement using all the latest technology.

Management information, reporting and feedback are all proof that working with B&M Waste Services has reduced your business’ impact on the environment as well as decreased your waste management costs. Our bespoke environmental reports not only show the different waste streams your business has output, but also demonstrates the level of diversion from landfill through recycling. They also show you how much carbon your business has saved through using our Carbon Neutral service, demonstrating this in terms of number of trees saved, or car miles driven.