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The Royal Exchange Theatre, Manchester

Customer Case Study

The Customer: 

The Royal Exchange Theatre is a grand and much-loved performance space in the heart of Manchester City Centre with a full front-of-house function, catering and bar areas, technical, production and rehearsal spaces, plus management suite.

The Need:

David Mitchell, Head of Facilities for the theatre, explains that they were keen to develop a sustainable waste management process and improve their environmental impact;

We’re actively looking to make improvements across all of our sustainability responsibilities

Having seen major improvements in the theatre’s gas, electricity and waste consumption, David wanted to replicate that success with regards to their waste and recycling credentials.

The Solution:

The Royal Exchange Theatre Company began working with B&M Waste Services in July 2017 with the intention of improving how they manage their waste and recycling. B&M Waste Account Manager for the theatre, Paul Hoddy, provided a proactive approach to supporting the organisation alongside the broader B&M Waste team;

Working with The Royal Exchange Theatre has been fantastic; they understand the importance of recycling and waste management and their forward-thinking approach is really paying off

The Feedback: 

David Mitchell said:

The staff on the end of the phone are so much more willing to work with us to solve some of the more complex issues we face – and do so proactively…

Our location does not make waste management easy. My previous contractor did very little to help. B&M have done so much more.

About his relationship with his Account Manager, David went on to say;

We’re working well to make improvements happen. Our Account Manager has always been honest and open and put a lot of effort into trying to help us.

In just 6 months, the improvements to The Royal Exchange Theatre’s waste and recycling initiative is already clear with David highlighting;

Better reporting by far, better control of confidential waste and a more proactive approach to issues

Download the full case study here



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