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COVID-19 Update: Due to the current COVID 19 pandemic we are experiencing extremely high call volumes but we do want to help you, please contact us on info@bandmwaste.com or complete our contact form. Learn More
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*Calculate Your ShreddingB&M Waste Services prides itself on a consistently high standard of service, and is always open to customer feedback and suggestions. In a recent survey of our customers, 95% said they would recommend B&M to another company.*
Feedback from the B&M customer satisfaction surveys sent out earlier this year has been overwhelmingly positive, and we would like to thank everyone who took the time to complete the survey. The full breakdown of the results is as follows:
Only 3% of our customers rated us lower than 3 out of 5 for reliability, fewer than 4% for current service levels, while only 2% rated our operative’s attitude as lower than 3 out of 5. Less than 1% of our customers said they were dissatisfied with the overall service provided by B&M.
Many of our customers praised our efficient services and high levels of customer care. A few comments we received include:
“Very friendly and helpful”
– Rachel Dennis Hairdressing
“Reliable and a pleasure to deal with”
– Airflow Measurements
“Always friendly, polite and professional.”
– BSkyB Ltd, St Helens
“Very helpful. Can’t do enough.”
– Cash Converters, Eccles
While it is pleasing that the vast majority of our customers are very satisfied with the service we provide, we always strive to improve what we do. With this in mind we will address all of our customers’ concerns with the aim of getting even more positive feedback next year.
*The survey was completed by 700 of B&M’s customers
With all that is going on in the world at the moment, waste management continues to be an essential utility and we are doing all that we can to continue to operate as normal.
We can remotely organise audits, paperwork and health and safety documentation without the need for physical contact so that a safe and compliant service can commence imminently.
To discuss your current service or new requirements contact our customer service teams who remain available on email, LiveChat and phone