COVID-19 Update: Due to the current COVID 19 pandemic we are experiencing extremely high call volumes but we do want to help you, please contact us on or complete our contact form. Learn More

Get A Quote

[honeypot sp-hnypt-3]

I agree

By checking this checkbox, you consent to receiving communications from B&M Waste Services about our waste services. You can unsubscribe at any time.

Shred your documents in 3 easy steps
1Approximate the number of boxes or bags of paperwork you require shredding and make payment online.
2We will send you our self seal security sacks to fill.
3Contact us to arrange collection and we will issue a certificate of destruction.

*all bags/boxes must be collected in a single visit
How many archive boxes do you have?
*Please note if you are ordering less than 10 bags/boxes, please click for home shredding options
How many bags do you have?
Enter your full postcode
Enter your email

* By checking the box below, you consent to receiving communications from B&M Secure Shredding about our shredding services. You can unsubscribe at any time.

*Calculate Your Shredding

If you are unsure how much shredding you have or have other specific requirements, please click here to Get A Quote.
£ Shred your documents in 3 easy steps
0 x Archive boxes
0 x Bag
Your calculated cost is
£(inc VAT)
The bags you will be ordering carry up to 20kg of paperwork, measure 90cm x 41cm and are made of reinforced thick paper.
If you would like to proceed on this basis please enter your contact details and click proceed to payment.
Change Order

B&M Customer Satisfaction Survey – The Results

Categories: B&M News

ro-roB&M Waste Services prides itself on a consistently high standard of service, and is always open to customer feedback and suggestions. In a recent survey of our customers, 95% said they would recommend B&M to another company.*

Feedback from the B&M customer satisfaction surveys sent out earlier this year has been overwhelmingly positive, and we would like to thank everyone who took the time to complete the survey. The full breakdown of the results is as follows:

  • 87% of our customers rated us as 4 or 5 out of 5 for reliability
  • 88% of our customers rated us as 4 or 5 out of 5 for current service level
  • 90% of our customers rated our waste operatives’ attitude whilst on site as 4 or 5 out of 5
  • 88% of our customers gave an overall satisfaction rating of 4 or 5 out of 5
  • 95% of our customers said they would recommend us to another company

Only 3% of our customers rated us lower than 3 out of 5 for reliability, fewer than 4% for current service levels, while only 2% rated our operative’s attitude as lower than 3 out of 5. Less than 1% of our customers said they were dissatisfied with the overall service provided by B&M.

Many of our customers praised our efficient services and high levels of customer care. A few comments we received include:

“Very friendly and helpful”
– Rachel Dennis Hairdressing
 “Reliable and a pleasure to deal with”
– Airflow Measurements
“Always friendly, polite and professional.”
– BSkyB Ltd, St Helens
“Very helpful. Can’t do enough.”
– Cash Converters, Eccles

While it is pleasing that the vast majority of our customers are very satisfied with the service we provide, we always strive to improve what we do. With this in mind we will address all of our customers’ concerns with the aim of getting even more positive feedback next year.

*The survey was completed by 700 of B&M’s customers

Get A Quote
about-us-icon address-icon Fill 1Created with Sketch. Fill 1Created with Sketch. Fill 1Created with Sketch. Fill 1Created with Sketch. bank bike bottle burger carrot cart charity cheeseburger close company-icon email-icon enquiry-icon footer_bg footprint fuel-can full-name-icon icon_block_recycling icon_block_shredding icon_block_total_waste_management icon_block_trade_waste icon_row_carbon_footprint icon_row_compliant icon_row_environmental_impact instagram linkedin minus_white phone-icon phone plus_white postcode-icon recycling-bin recycling search shop star-rate tractor twitter washing-machine wrench youtube