Carbon Neutral waste reduction and recycling specialists, B&M Waste Services, has teamed up with technology powerhouse, O2, to further develop mobile innovation within their business – and consequently improve their already impressive customer service offering.
With over 230 staff and a fleet of more than 65 vehicles, effective communication both internally and with customers is essential to recycling-led B&M Waste Services. It’s at the heart of their customer service commitment along with innovation and development. So, when the business requirement arose to change their mobile network provider, it made sense to identify a provider that worked to similar values.
The technology that O2 has provided has allowed B&M Waste Services to maintain and strengthen their customer services levels, giving them the opportunity to obtain instant information about routes as well as giving the service team the chance to communicate with customers about what’s happening on the waste and recycling collections in real time. The crossover to O2 was seamless and progressed efficiently from A to Z with zero business disruption.
In the GDPR age, data protection is at the forefront of many business’ minds and it is vital that every effort is made to minimise potential threats when it comes to violations. The new partnership with O2 has meant that B&M Waste Services no longer require paper-based route sheets because the technology allows this to be displayed on the in-cab tablets in all vehicles, thus significantly reducing any potential GDPR risk.
IT Systems Manager for B&M Waste, Andrew Waland, said; “From the very first phone call with O2 you got a strong feeling that they wanted to learn about the business and about how they could help us. I’ve got nothing but praise for the account management team from O2, they have delivered everything we’ve asked for, and beyond in some cases”.
Robert Easton at O2 was equally as complimentary about the new partnership, saying; “Having the opportunity to work with the team at B&M Waste Services was fantastic. At O2, we partner with our customers to understand the business and become part of their team sharing our insight and experience wherever it adds value. From our first conversations, it was clear that as a business B&M Waste, supported by their IT Team, already had an impressive track record of utilising technology to innovate how they deliver real value in the services they offer their customers and this is only set to continue”.
Jayne Kennedy, Marketing Manager at B&M Waste commented; “Putting customers at the forefront of all we do has always been our priority. Utilising the latest technology to provide our customers with up to date, accurate and instant information about their recycling services has been made easy with O2’s help. We’re always aiming to be one step ahead with our technological innovations in terms of waste and recycling solutions for our customers, which can be experienced on our Innovation Centre Tour, and real time information through mobile technology in our vehicles is yet another innovation setting us apart in the waste industry.”